General privacy conditions
2. Who are we?
is the controller responsible for processing your personal data. Our registered office is in - and our Crossroads Bank for Enterprises number is .
You can contact us as follows:
3. Which personal data do we process and why?
We process the following personal details:
First name, surname, email address, telephone number
There is a contractual requirement for us to register your reservation correctly and to contact you in relation with your reservation when necessary. You will receive confirmation and one or more reminders of your reservation by email and possibly also by text message. After visiting us, we may send you an email to ask for your opinion on your visit.
If you furthermore give us your explicit consent by subscribing to our newsletter, your email address will also be used to inform you by email of our activities and promotions. However, you can unsubscribe at any time.
Your IP address is registered at the time when you make a reservation. This is used to establish your location (country) and to adjust the content of the reservation flow.
The IP address is also recorded upon the reservation to prevent fraud. We do not identify you based on your IP address.
Date of birth
It is optional to complete your date of birth. By doing so, you give us permission to send you a special offer for your birthday and to accord you a more personal treatment.
Your age can be used in an anonymised way for statistical purposes.
Title and gender
Your title and gender are optional fields. We use these to personalise our communication with you.
If you agree for us to use your information for marketing purposes (newsletter), it can be used to send you a more bespoke offer.
4. Are your personal data shared with third parties?
Your personal data will never be sold or passed on to third parties for commercial objectives.
The only circumstances in which your personal data can be passed on to third parties are:
- When we are under a legal obligation to pass on personal data, for example, in the context of (the prevention of) fraud and abuse.
5. By whom / in which systems are your data processed?
We use the system of www.resengo.comas the main system to manage our reservation data.
Resengo will not use your personal data in any way for commercial or other objectives without your express consent which you can only give on the Resengo platform itself. You are therefore never giving your explicit consent for this merely by making a reservation with us.
When you make your reservation, a passive profile will be created for you on the Resengo platform. This is to allow your email address to be matched with pre-existing profiles in the database in order to prevent double registrations and to ensure that your personal reservations are grouped under your name.
If you don’t complete your reservation, your email address will be temporarily stored in order to give you an opportunity to complete your reservation at a later stage. At that point, your email address is only stored on the Resengo platform and hence not communicated to us.
When you pass on your details to us by phone, we will enter them manually into the Resengo platform and a match will be carried out based on your email address, the combination of your surname and date of birth (if you have indicated your date of birth) or mobile number.
6. Which cookies do we use?
The cookies used are only functional cookies and analytical cookies to optimise the application’s efficiency. No use is made of tracking cookies to identify you or to adapt the content of this or another page to your profile.
Certain cookies expire at the end of your session. Other cookies remain active but only for up to two years.
It guarantees that Resengo works properly (e.g. to remember the user’s preferred language; to remember whether you are logged in)
Google Analytics collects anonymised data on the use of Resengo in order to improve its operation.
Hotjar collects anonymised data on the use of Resengo in order to make it more user-friendly.
Application insights collects data on the performance of Resengo in order to improve it.
When you log in with Facebook, Facebook installs a cookie to remember your session.
7. How can you exercise your rights?
Please address any questions or complaints concerning the processing of personal data by email only to the email address .
Your questions will always be dealt with within the statutory period of 30 calendar days.